Privacy Policy

This policy notice is effective as of October 13, 2022.

We at Interstate Batteries, Inc., along with our affiliates and subsidiaries (collectively “Interstate”, “we”, “us” or “our) are committed to your privacy. We understand that when you use our services, you are trusting us with your information. We aim to be as transparent as possible about how we collect, use and disclose this information. This Privacy Policy is meant to help you understand what information we collect and how we use and share that information.

At Interstate we know that you care about how your personal information is used and shared. By visiting our website (“Site”), you accept the practices and policies set forth below. You acknowledge that this Privacy Policy is designed to be read in connection with the Terms & Conditions.

To provide you with the goods and services on our Site, we collect two types of information about our users. Personally identifiable information (PII) and aggregate information.

Personally Identifiable Information: This refers to information that lets us know the specifics of who you are. When you engage in certain activities on this Site, such as setting up a reservation or placing an order, we may ask you to provide certain information about yourself. Examples of PII may include:

• Your first and last name, email address, phone number, log-in name and password and other identifying information.

Aggregate Information: This refers to information that does not by itself identify a specific individual. We gather certain information about you based on where you visit on our Site and what other sites may have directed you to us. This information, which is collected in a variety of ways, is compiled and analyzed on both a personal and an aggregated basis. This information may include:

• The Site’s Uniform Resource Locator (“URL”) that points to the site you just came from and which URL you go to after visiting our Site
• The browser you are using
• Your Internet Protocol (“IP”) address

Our Site uses cookies and similar technologies in order to improve your online user experience. A cookie is a small data text file, which is stored on your computer that uniquely identifies your browser. Cookies may also include more personalized information, such as your IP address, browser type, the server your computer is logged onto, the area code and ZIP code associated with your server and your first name to welcome you back to our Site. We may use cookies to perform tasks such as: monitoring aggregate site usage metrics, storing and remembering your passwords (if you allow us to do so), storing account and advertising preferences that you have set and personalizing the services we make available to you. However, we do not use cookies to track your browsing behaviors.

Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some aspects of the Site may not function properly if you elect to disable cookies.

We do not collect any PII about you unless you provide it to us on our digital properties or give to us in other ways (e.g., when you contact customer service, order on the Site or purchase a product from us.) However, you may be required to provide certain PII to us when you elect to use certain products or services available on the Site, such as submitting your credit card or other payment information when ordering and purchasing products and services on our Site or opting in for SMS text order confirmation.

We may also collect certain aggregate information. For example, we may use your IP address to diagnose problems with our servers, software, to administer our Site and to gather demographic information.

Information we collect is used for a variety of purposes, including the following activities:

Our Purposes

• Deliver coupons, mobile offers newsletters, emails, mobile messages, targeted advertising and social media notifications
• Provide interactive features of the Site or mobile application(s), such as sending marketing communications and other information regarding products, services and promotions
• Administer promotions, surveys and focus groups
• Cross-context and cross-device linking
• Interest-based advertising
• Improve customer experiences
• Conduct research and analysis
• Personalize content
• Perform necessary operations to maintain our services and Site, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing and research; and to monitor and analyze usage and activity trends
• Provide you with receipts; inform you of changes to our terms, services or policies; or send other communications that aren’t for the purpose of marketing the services or products of Interstate Batteries or its partners.
• Perform other business activities as needed or as described elsewhere in this Privacy Policy

Product and Service Fulfillment

• Fulfill and facilitate purchases, orders, payments and returns/exchanges
• Respond to requests for information about our products and services on our Site or mobile application(s) or to otherwise serve you
• Connect with you regarding customer service via our customer service center or on social media or internet chat platforms.
• Administer sweepstakes and contests
• Conduct a transaction where we collect information required by law
• Allow you to: find a product or service nearest to your location, use our drive-up capabilities (where available), add and redeem offers, search for products and check availability, check prices, provide product ratings and reviews, track your orders, scan a UPC barcode or QR code, use voice recognition to add to your list, update information, etc.
• Notify you about changes, updates and other information regarding your order
• Provide order confirmation via SMS text
• Create and update accounts
• Enable transportation and delivery services
• Track and share the progress your order or online reservation

Cross-Device Linking
We may link your various devices so that content you see on one device can result in a relevant experience on another device. This allows us to deliver more personalized and consistent advertising to you. For example, if you purchase a product on our Site using your desktop, we are able to avoid showing you an advertisement on the same product on your mobile phone; if you add an item to your cart on the Site through your mobile device, but leave the Site without purchasing the item, we are able to show you that item in your cart on another device.

User Experience Information
By customers completing online purchases and to improve online and mobile shopping experiences, help with fraud identification and assist our customer service representatives in resolving issues, we use tools to monitor certain user experience information; including log-in information, IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited (e.g., information entered during checkout process), browser and device information.

Social Media

Interstate engages with customers on multiple social media platforms (e.g., Facebook, Twitter, etc.) If you contact us on one of our social media platforms, request customer service via social media or otherwise direct us to communicate with you via social media, we may use social media tools to interact with you. Your interactions with us via social media are governed by this Privacy Policy as well as the privacy policy of the social media platform you use.

We may also display targeted ads to you through social media platforms. These ads are sent to groups of people who share traits such as likely commercial interests and demographics.  For example, we may target customers who have expressed an interest in shopping for batteries, automotive products, etc.  For additional information about these types of ads, see the policies of each social media platform.

Prevention of Fraud and Other Harm
Prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business (e.g., product recalls.)

Legal Compliance
For example, assist law enforcement and respond to legal/regulatory inquiries.

Interstate Subsidiaries and Affiliates
We share the information we collect within the Interstate corporate family, which includes all Interstate subsidiaries and affiliates. The Interstate family may use the information to offer you products and services that may be of interest to you.

Service Providers
We may share the information we collect with companies that provide support services to us such as:

• Printers
• Email providers
• Shipping and delivery services providers, including product and service vendors
• Payment processors and facilitators
• Cloud storage providers, analytics providers and web-hosting providers
• Fraud prevention providers
• Third party suppliers
• Sweepstakes vendors
• Google, in connection with the use of Google maps (see Google’s privacy policy for information on their collection and use of data)
• Marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers and other service providers to reach or better understand our users and measure advertising effectiveness
• Research partners, including those performing surveys or research projects in partnership with Interstate or on Interstate’s behalf
• Consultants, lawyers, accountants and other professional service providers
• Insurance and financing partners
• Individuals associated with your online reservation or order or the delivery or pickup of your purchased or reserved products and services

These companies may need information about you in order to perform their functions. We limit information shared with service providers to what is necessary to fulfill the services and provide you with ordered products and services.

Other Businesses Products and Services
We allow other businesses to make their products or services available to our customers (e.g., wholesale warehouses, distributors, franchisees and dealers.) When you purchase such products or services from these other businesses through our Site or mobile application, we will share personal information related to your purchase with those businesses.

Legal Requirements
We may disclose information we collect when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; to facilitate the financing, securitization, insuring, sale, assignment, bankruptcy or disposal of all or part of our business or assets; or to protect the rights property or safety of our company, our customers or others. If required by law enforcement or judicial authorities to provide PII to the appropriate government authorities, we will disclose PII upon receipt of a court order, subpoena or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

Elsewhere at Your Direction
At your direction or request, or when you otherwise consent, we may share your information.

Sharing Non-identifiable or Aggregate Information With Third Parties
We may share non-identifiable or aggregate information with third parties for lawful purposes.

Business Transfers
In connection with the sale or transfer of some or all of our business assets, we may transfer the corresponding information regarding our customers. We also may retain a copy of that customer information.

Interstate works hard to protect our users from unauthorized access to or unauthorized alteration, destruction or disclosure of information we hold. We use commercially reasonable administrative, technical, human and physical measures to protect your information in our possession against loss and theft and unauthorized use, disclosure or modification. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As result, while we strive to protect your PII, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Portions of the Site may be hosted on our computer servers in the United States. If you are accessing the Site from outside of the United States, any PII collected through the Site may be transferred to the United States or other countries whose privacy laws may be different from those of your home country. Your use of the Site or submission of any PII will therefore constitute your consent to the transfer of your PII outside of your home country.

We will encourage our service providers and other businesses selling products or services on the Site to adopt and promote strong privacy policies. However, the use of your information by such third parties is governed by the respective privacy policies of those providers. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. Other websites accessible through this Site have their own privacy policies and data collection, use and disclosure practices. We are not responsible for the policies of practices of third parties.

Our Site is not directed at not targeted to children under 13 years of age. We do not knowingly collect, use or disclose PII from anyone under 13 years of age. If we determine upon collection that a user is under this age, we will not use or maintain his/her PII without the parent/guardian’s consent. If we become aware that we have unknowingly collected PII from a child under the age of 13, we will make reasonable efforts to delete such information from our records. Please contact us if you have concerns regarding the potential collection of your child’s information.

To keep your personal information accurate and complete, you can access or update some of it by calling our customer service department at 1-800-331-2081. We will provide you the personal information requested if reasonably available or will describe the types of personal information we typically collect.

We reserve the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a notice on our site or by updating any privacy information on this page. You are responsible for ensuring we have an up to date, active and deliverable email address for you and for periodically visiting this Privacy Policy on our Site to check for any changes.

If you would like to communicate with us about this Privacy Policy or our collection and/or use of your information, please contact us at:

• Our mailing address: Interstate Batteries, 14221 Dallas Parkway, Suite 1000, Dallas, Texas, 75254, Attention: Legal Department; or
• Email: orders@interstatebatteries.com; or
• Call our customer service department at: 1-800-331-2081

If you are a California resident, the information below also applies to you. Certain terms used in this section have the meanings given to them in the California Consumer Privacy Act (“CCPA”.) The CCPA provides the right to request information about how we collect, use and disclose your personal information. It gives you the right to access your information, request that we delete that information and request that we stop selling your personal information. More information on each of these requests is below.

1. Request my Personal Information: If you make this request, we will return to you (to the extent required by law):
   
   • The categories of personal information we have collected about you.
   • The specific pieces of personal information we have collected about you.
   • The categories of sources from which we collect your personal information.
   • The business or commercial purpose for collecting or selling your personal information.
   • The categories of third parties with whom we share personal information.
   • A list of categories of personal information that we have sold, along with the category of any other company we sold it to. Any of the categories of personal information that we collect could be included in a sale to other companies, including those within our corporate family. If we have not sold your personal information, we will inform you of that fact.
   • A list of categories of personal information that we have disclosed for a business purpose, along with the category of any other company we shared it with.
   When you make this request, the information provided may be limited to personal information we collected about you in the previous 12 months.


2. Delete My Personal Information: You have the right to ask that we delete your personal information. Once we receive a request, we will delete the personal information (to the extent required by law) we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of the information. Choosing to delete your personal information may impact your ability to use our websites and online features, including closure of your online account and limit your use of in-store functions that require your personal information.


3. Stop Selling My Personal Information: We share personal information within our Interstate family of companies and with certain third parties, which may be considered a “sale” under California law. For purposes of California law, we may share with these parties all categories of personal information, except for background and criminal information, biometric information and government identifiers. We do not knowingly sell the personal information of minors under 16 years of age. If you are a California resident, you have a right to opt-out of the sale of your personal information. To do so, please submit your request to Interstate Batteries, Inc. 14221 Dallas Parkway, Suite 1000, (ATTN: Legal Department), Dallas, TX 75254.

We will not discriminate against you for exercising your rights. For example, we will not deny you goods or services or charge different prices or rates for services or goods if you exercise your rights.

Categories of personal information Interstate has collected from or about customers in the preceding 12 months

• Identifiers (e.g., name, mailing address, email address, phone number, credit/debit card number)
• Commercial information (e.g., products or services purchased, purchase history)
• Internet or other electronic network activity (e.g., browse or search history)
• Geolocation data (e.g., latitude or longitude)
• Audio, electronic, visual or similar information (e.g., recording of Guest service calls)
• Inferences drawn from any of the above (e.g., preferences or characteristics)

Categories of sources Interstate may use to collect personal information from

• Our customers, and prospective customers, including via purchasing goods and services in our stores, our Site, mobile applications, telephone, text message, postal mail, social media, forums, message boards, chatbots or other means
• Our parent, subsidiaries and affiliates
• Our service providers, which includes affiliates, marketing/customer relationship management providers, social media, technology/website hosting providers, analytics providers, systems administrators/security and fraud investigations providers
• Third parties that collect publicly available information or business partners that collect information and provide to us pursuant to their privacy policies and terms of service

Categories of personal information Interstate has disclosed for a business or purpose in the Preceding 12 Months

• Identifiers (e.g., name, mailing address, email address, phone number, credit/debit card number)
• Characteristics of protected classifications (e.g., gender, age)
• Commercial information (e.g., products or services purchased, purchase history)
• Internet or other electronic network activity (e.g., browse or search history)
• Geolocation data (e.g., latitude or longitude)
• Audio, electronic, visual or similar information (e.g., recording of guest service calls)
• Inferences drawn from any of the above (e.g., preferences or characteristics)

Business or commercial purposes for which Interstate has collected or sold personal information about customers in the preceding 12 months

• Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytics services or providing similar services;
• Auditing related to a current interaction with you and concurrent transactions;
• Short-term, transient use, including, but not limited to, the contextual customization of ads shown as part of the same interaction;
• Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity;
• Debugging to identify and repair errors that impair existing intended functionality;
• Undertaking internal research for technological development and demonstration; and
• Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for or controlled by us, and to improve, upgrade or enhance the service or device that is owned, manufactured, manufactured for or controlled by us.

Categories of personal information Interstate has sold about customers in the preceding 12 months

• Internet or other electronic network activity (e.g., “cookies” or other tracking tags)

Categories of third parties to whom personal information was sold in the preceding 12 Months

• Advertising Networks

Categories of third parties to whom personal information has been disclosed for a business purpose in the preceding 12 months

• Advertising Networks
• Internet Service Providers
• Data Analytics Providers
• Government Entities
• Operating Systems and Platforms
• Social Networks
• Data Brokers

You will be required to submit 4 pieces of information including your name, address, email and phone number. Interstate will use this information to search our systems and determine if we have information about you. If we are able to locate information about you, we will fulfill your access and/or deletion request. If we are not able to match all 4 pieces of information you submit, we may provide you with a report that includes the categories of personal information we collect, use, disclose and sell.

You will receive two emails when your access report is ready. These emails will be sent to the email address you provided at the time you submitted your request. One email will contain a link to your report and a second email will contain a password needed to access the report.

If you are an authorized agent, we require a valid power of attorney or other documentation demonstrating your authority to submit this request and you will also be required to submit your name, address, email and phone number as well as the name, address, email and phone number of the customer you are making a request on behalf of. Interstate will use the customer’s information to search our systems and determine if we have information about the customer. If we are able to locate information about the customer, we will fulfill the access and/or deletion request. As an authorized agent you will receive an email confirming that we have received the request along with a second email asking you to fill out a certification form confirming your information and certifying you have the right to make this request on behalf of the customer. Once the report is ready, it will be sent to the email or physical address you have given us, depending on the delivery method you choose.

To request this information or exercise the rights above please contact Customer Care at 1-800-331-2081, submit a letter to Interstate Batteries, Inc. 14221 Dallas Parkway, Suite 1000, (ATTN: Legal Department), Dallas, TX 75254.

Below are metrics regarding Access, Delete and Do Not Sell My Personal Information requests submitted pursuant to the CCPA that Interstate received, fulfilled (in whole or in part), and denied between January 1, 2021 and December 31, 2021. Note, some customers chose to withdraw their request before it was fulfilled. These customers are captured in the number of requests received category, but do not appear in the number of requests fulfilled/denied categories.

Access Requests
Number of Requests Received: 0
Number of Requests Fulfilled: 0
Number of Requests Denied: 0
Median Number of Days to Fulfill Requests: 0

Delete Requests
Number of Requests Received: 0
Number of Requests Fulfilled: 0
Number of Requests Denied: 0
Median Number of Days to Fulfill Requests: 0

Do Not Sell Requests
Number of Requests Received: 0
Number of Requests Fulfilled: 0
Number of Requests Denied: 0
Median Number of Days to Fulfill Requests: 0

If you are a California resident and have an established business relationship with us, you can request a notice disclosing the categories of personal information we have shared with third parties, for the third parties’ direct marketing purposes, during the preceding calendar year. To request a notice, please submit your request to Interstate Batteries, Inc. 14221 Dallas Parkway, Suite 1000, (ATTN: Legal Department), Dallas, TX 75254.

If you are a California resident under 18 years old and a registered user, you can request that we remove content or information that you have posted to our website or other online services. Note that fulfilment of the request may not ensure complete or comprehensive removal (e.g., if the content or information has been reposted by another user.) To request removal of content or information, please call Customer Care at 1-800-331-2081.